Plaintiff and other TCEs are the workers who process short-term disability and leave of absence claims in accordance with Matrix’s policies and procedures and the criteria set forth in the applicable disability insurance policy. Its customers are companies that offer disability and leave of absence insurance to their employees. Matrix is a third-party administrator that processes disability and leave of absence claims for its customers. Plaintiff Erica Heckle and the Class of 203 Disability Benefits Claims Examiners who worked in Matrix’s Hawthorne, NY office were represented by MSE attorneys Molly A. Matrix Absence Management, Inc., Case No. District Court for the Southern District of New York approved as final a $4.25 million class action settlement in the case of Heckle v.
